General terms

General conditions VALLEGIO

CVR no: 91969077

Article 1 – Definitions

In these terms is understood by:

Cancellation Period The period within which the consumer can exercise their right of withdrawal

Consumer A natural person who is not acting in the course of business or profession and enters into a remote sales agreement with the company

Day Calendar day

Ongoing Transaction A remote sales agreement concerning a series of products and/or services where the delivery and/or purchase obligations are spread over time

Durable Medium Any means that enables the consumer or business to store information addressed personally to them in a way that allows future reference and unchanged reproduction of the stored information

Right of Withdrawal The consumer’s option to cancel the remote sales agreement within the cancellation period

Business The natural or legal person offering products and/or services to consumers at a distance

Remote Sales Agreement An agreement where, in connection with a system organized by the business for the remote sale of products and/or services, one or more techniques of remote communication are used exclusively up to and including the conclusion of the agreement

Technique of Remote Communication A means that can be used to conclude an agreement without the consumer and the business being simultaneously present in the same room

General Terms The current general terms and conditions of the business

Article 2 – Identity of the company

CVR no: 91969077

Article 3 – Application

Her er din tekst oversat til engelsk:

These general terms apply to any offer from the company and any remote sales agreement and orders between the company and the consumer.

Before the remote sales agreement is concluded, the text of these general terms will be made available to the consumer. If this is not possible, it will be communicated before the conclusion of the remote sales agreement that the general terms can be reviewed at the company’s premises and will be sent free of charge as soon as possible upon request from the consumer.

If the remote sales agreement is concluded electronically, the text of these general terms, unlike the previous section, may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium before the conclusion of the remote sales agreement. If this is not possible, it will be communicated before the conclusion of the remote sales agreement where the general terms can be viewed electronically and that they will be sent electronically or otherwise free of charge upon request from the consumer.

If there are specific product or service terms in addition to these general terms, the second and third paragraphs apply similarly, and in the case of conflicting terms, the consumer can always invoke the relevant provision that is most favorable to them.

If one or more provisions of these general terms are or become wholly or partially invalid at any time, the remainder of the agreement and these terms shall continue to apply, and the invalid provision will be replaced by a provision that, to the greatest extent possible, reflects the purpose of the original provision.

Situations not covered by these general terms shall be assessed "in the spirit" of these general terms.

Ambiguities regarding the interpretation or content of one or more provisions of our terms shall be clarified "in the spirit" of these general terms.

Article 4 – The offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The company reserves the right to modify and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to make an informed assessment of the offer. If the company uses images, these are a true representation of the products and/or services offered. Obvious errors or omissions in the offer are not binding on the company.

All images, specifications, and data in the offer are for guidance only and cannot give rise to claims for compensation or cancellation of the agreement.

Images of products are a true representation of the offered products. The company cannot guarantee that the displayed colors accurately match the actual colors of the products.

- Each offer contains information that makes it clear to the consumer what their rights and obligations are if they accept the offer. This includes, in particular:
- The price including taxes
- Any shipping costs
- The manner in which the agreement will be concluded and the actions necessary for this
- Whether the right of withdrawal applies or not
- The payment method, delivery, and performance of the agreement
- The period during which the offer can be accepted, or the period during which the company guarantees the price
- The rate for remote communication if the costs of using the remote communication technique are calculated on a basis other than the standard basic rate for the communication means used
- Whether the agreement will be archived after conclusion and, if so, how the consumer can access it
- The manner in which the consumer can verify the information they have provided in connection with the agreement and, if desired, correct it before concluding the agreement
- Any other languages in which the agreement can be concluded besides Danish
Codes of conduct to which the company has adhered and how the consumer can access these electronically

Optional: available sizes, colors, types of materials.

Article 5 – The Agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the conditions set forth therein.

If the consumer has accepted the offer electronically, the company will immediately confirm receipt of the acceptance electronically. As long as the receipt of this acceptance has not been confirmed by the company, the consumer may cancel the agreement.

If the agreement is concluded electronically, the company will take appropriate technical and organizational measures to ensure the electronic transfer of data and provide a secure web environment. If the consumer can make electronic payments, the company will implement appropriate security measures.

Within the bounds of the law, the company may obtain information about whether the consumer can meet their payment obligations, as well as any facts and factors that are important for a responsible conclusion of the remote sales agreement. If the company has valid reasons based on this investigation not to enter into the agreement, it is entitled to reasonably refuse an order or request or to attach special conditions to the performance.

The company will provide the following information to the consumer in writing or in a manner that allows the consumer to store it in an accessible way on a durable medium:

- The company's address where the consumer can send complaints
- The conditions and manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal
- Information about warranties and existing after-sales service
- The information mentioned in Article 4, paragraph 3 of these terms, unless the company has already provided this information to the consumer before the execution of the agreement
- The requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite

In the case of an ongoing transaction, the provision in the previous paragraph applies only to the first delivery

Any agreement

Article 6 – Right of withdrawal

For the Delivery of Products:

When purchasing products, the consumer has the right to cancel the agreement without providing a reason within 14 days. This withdrawal period starts the day after the consumer receives the product or a representative designated and notified by the consumer to the company.

During the withdrawal period, the consumer must handle the product and its packaging with care. The consumer may only unpack or use the product to the extent necessary to determine whether they wish to keep the product. If the consumer exercises their right of withdrawal, they must return the product with all delivered accessories and, if reasonably possible, in its original condition and packaging to the company, following the company’s reasonable and clear instructions.

If the consumer wishes to exercise their right of withdrawal, they must notify the company within 14 days of receiving the product. The consumer must notify this using the standard form. After the consumer has informed the company of their intention to exercise their right of withdrawal, they must return the product within 14 days. The consumer must prove that the goods have been returned on time, for example, by using a shipping receipt.

If the consumer does not notify their intention to exercise the right of withdrawal within the mentioned deadlines in paragraphs 2 and 3, or if the product is not returned to the company, the purchase is considered final.

For the Delivery of Services:

When delivering services, the consumer has the right to cancel the agreement without providing a reason within at least 14 days, starting from the day the agreement is concluded.

To exercise their right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the company in the offer and/or at the latest upon delivery.

Article 7 – Costs in the Event of Withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the product are at the consumer’s expense.

If the consumer has paid an amount, the company will refund this amount as soon as possible, but no later than 14 days after the withdrawal. The condition for this is that the product has already been received back by the company or conclusive proof of complete return is provided.

Article 8 – Exclusion of the Right of Withdrawal

The company may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the company has clearly stated this in the offer, or at least in a timely manner before the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:

which are made to the consumer's specifications
which are clearly of a personal nature
which, due to their nature, cannot be returned
which may quickly deteriorate or expire
whose price depends on fluctuations in the financial market which the company cannot control
for individual newspapers and magazines
for sealed products which are not suitable for return due to health or hygiene reasons, and where the seal has been broken after delivery
for products which, by their nature, are irrevocably mixed with other products after delivery

Exclusion of the right of withdrawal is only possible for services:

concerning accommodation, transport, catering, or leisure activities that need to be performed on a specific date or within a specific period
if the delivery has started with the consumer’s explicit consent before the withdrawal period has expired
concerning betting and lotteries

Article 9 – Price

During the validity period mentioned in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.

Notwithstanding the previous paragraph, the company may offer products or services whose prices depend on fluctuations in the financial market that the company cannot control at variable prices. This dependence on fluctuations and the fact that these prices are indicative are stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they are a result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if the company has stipulated this and:

they are a result of statutory regulations or provisions; or
the consumer has the authority to terminate the agreement from the day the price increase takes effect.

The prices mentioned in the offer for products or services include VAT.

All prices are subject to typographical and printing errors. The company accepts no responsibility for the consequences of typographical and printing errors. In the case of typographical and printing errors, the company is not obligated to deliver the product at the incorrect price.

Article 10 – Compliance and Warranty

The company guarantees that the products and/or services will meet the agreement, the specifications mentioned in the offer, reasonable requirements of reliability and/or usability, and the statutory regulations existing at the date of the conclusion of the agreement, and/or official regulations. If agreed, the company also guarantees that the product is suitable for purposes other than normal use.

Any warranty provided by the company, manufacturer, or importer does not affect the rights and claims that the consumer may assert against the company under the agreement.

Any defects or incorrectly delivered products must be reported to the company in writing within 4 weeks of delivery. Returned products must be in their original packaging and in new condition.

The company’s warranty period corresponds to the manufacturer’s warranty period. However, the company is never responsible for the final suitability of the products for each specific use by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or treated the delivered products themselves or has had them repaired and/or treated by a third party;
The delivered products have been exposed to abnormal conditions or otherwise handled negligently or contrary to the company’s instructions and/or have been treated with damage to the packaging;
The defects are wholly or partially a result of regulations imposed or to be imposed by authorities regarding the use or future use of the products.

Article 11 – Delivery and Execution

The company will exercise the utmost care in receiving and executing orders for products and in assessing requests for the provision of services. (Fast delivery: Receive your order within 3-10 days!)

The delivery address is the address provided by the consumer to the company.

Subject to what is specified in Article 4 of these general terms and conditions, the company will execute accepted orders promptly and at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after the order. In such cases, the consumer has the right to cancel the agreement without incurring any costs and is entitled to any potential compensation.

In the event of cancellation according to the previous paragraph, the company will refund the amount paid by the consumer as soon as possible and no later than 14 days after the cancellation.

If delivery of an ordered product proves impossible, the company will endeavor to provide a substitute item. At the latest by the time of delivery, it will be clearly and understandably communicated that a substitute item is being delivered. The right of withdrawal cannot be excluded for substitute items. The costs of any return delivery will be borne by the company.

The risk of damage and/or loss of products remains with the company until the time of delivery to the consumer or a pre-designated and notified representative, unless explicitly agreed otherwise.

Special Additional Customs Duties and/or Import Fees

Article 12 – Duration Transactions: Duration, Termination, and Extension

Termination

The consumer may terminate an agreement that has been entered into for a specific period and involves the regular delivery of products (including electricity) or services at the end of the agreement, subject to the agreed termination rules and with a notice period of no more than one month. The consumer may terminate at any time and is not restricted to terminating at a specific time or during a specific period;

The consumer must provide notice in the same manner as the agreement was entered into;

The consumer must always provide the same notice period as the company requires from itself.

Extension

An agreement that is entered into for a specific period and aims to deliver products (including electricity) or services regularly may not be tacitly extended or renewed for a specific duration.

Notwithstanding the previous paragraph, an agreement that is entered into for a specific period and aims to deliver daily, news, and weekly newspapers as well as magazines regularly may be tacitly extended for a maximum period of three months, provided that the consumer can terminate this extended agreement at the end of the extension with a notice period of no more than one month.

An agreement that is entered into for a specific period and aims to deliver products or services regularly may only be tacitly extended for an indefinite period if the consumer can terminate it at any time with a notice period of no more than one month, and with a notice period of no more than three months in the case of agreements intended for the regular delivery of daily, news, and weekly newspapers as well as magazines, but less than once a month.

An agreement of limited duration for the regular delivery of daily, news, and weekly newspapers as well as magazines for trial or introductory subscriptions will not be tacitly extended and will automatically terminate at the end of the trial or introductory period.

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time with a notice period of no more than one month after the first year, unless fairness and good practice suggest otherwise before the end of the agreement.

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the withdrawal period as mentioned in Article 6(1). For an agreement regarding the provision of a service, this period begins after the consumer has received confirmation of the agreement.

The consumer is obliged to promptly inform the company of any errors in the provided or specified payment information.

In the event of the consumer's default, the company, subject to legal limitations, has the right to charge reasonable costs that have been previously communicated to the consumer.

Article 14 - Complaint Procedure

Complaints regarding the execution of the agreement must be submitted in full and clearly described to the company no later than 7 days after the consumer has identified the deficiencies.

Complaints submitted to the company must be answered within 14 days of receipt. If a complaint requires a foreseeably longer processing time, the company will, within the 14-day period, respond with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved through mutual agreement, it results in a dispute that may be referred to dispute resolution.

A complaint does not suspend the company's obligations unless the company specifies otherwise in writing.

If the complaint is found to be justified by the company, the company will, at its discretion, either replace or repair the delivered products at no cost.

Article 15 - Disputes

For agreements between the company and the consumer to which these general terms and conditions apply, Dutch law exclusively governs. This also applies even if the consumer is residing abroad.